SHOPTALK

BY THOMAS SHESS | PHOTOGRAPHY BY DAVID HARTIG

ONE-STOP SERVICE
Planning ahead is Jackson's mantra

Led by founder/CEO Todd Jackson, the 22-member team at Jackson Design & Remodeling focuses on having clients know every detail of their remodeling project before work begins.

"My front yard. This is my little tropical sanctuary. I've got my pond, lots of wildlife, bromeliads, camellias, ferns, and colorful foliage."

"We ask a lot of questions up front," says Jackson, who obtained his general contractor license at age 23. "In every project we do, our goal is to have our client know what the project will look like, how much it will cost and how long it will take to complete."

This philosophy has earned client and remodeling industry respect for Jackson Design, making it one of the 50 top remodeling firms in the United States since 2005.

When a customer walks into the firm’s 7,900-square-foot showroom, one of the seven interior designers/space planners on staff gives them a showroom tour. At the end of the tour, the designer has a solid understanding of the client’s design style and the client has the peace of mind that his or her vision is understood and will be translated into a dream space.


Above: Founder/CEO Todd Jackson

Significa
History: Founded 1989
Owner: Todd Jackson, president of the San Diego chapter of
the National Association of the Remodeling Industry (NARI)
Design Center: 4797 Mercury St., Kearny Mesa.
Phone: 858/292-2357 and 866/690-8533
Hours: 8 a.m. to 4:30 p.m. Mon. –Fri., 8 a.m. to 2 p.m. Sat.

Once a client signs on, an in-house architect creates structural design drafts and a computer visualization of the project. When approved, a personal shopper works with the homeowner to find the right products, appliances and materials for the remodel.

“You’re not in this alone,” says Jackson. “You get our advice on every decision. Once clients have all the facts, it becomes a lot easier for them to make the decisions that make them happy at the end.”

How much extra is all this attention going to cost? Because Jackson Design also is an exclusive retailer of a wide variety of home products and has a direct-buy relationship with manufacturers, clients don’t have to pay markups from various wholesalers — and they get important one-stop service as well as quality guarantees.

Does the customer handholding ever end? “Not really. We’re working with second-generation clients who have been with us for three or four remodeling projects,” says Jackson, “and we take big pride that when the job is over we’re still family.”

Jackson Design and Remodeling